Whether you need help with your account or have a question about our content, we're here. Slotimo runs two support channels — one for editorial queries about this site, and another for account and gameplay assistance.
Reach the slotimo-online.de editorial team
For questions about the information on this site — corrections, clarifications, or general enquiries about our content — email [email protected]. We aim to reply within 48 hours on weekdays.
This inbox handles editorial matters only. Account issues, withdrawals, bonuses and technical problems go through the channels below.
Get help with your account
Our support team can assist with registration, deposits, withdrawals, bonus queries, identity verification and any technical issues you encounter. We operate 24/7 through email and live chat.
When you write in, have these details ready so we can help quickly:
- The email address registered to your account
- The approximate date and time the problem occurred
- Any reference number or error message shown on screen
- Screenshots if something looks broken or unclear
The more specific you are, the faster we can resolve it. A message saying "my withdrawal didn't work" takes longer to trace than "my withdrawal request for €200 on 15 January shows as pending after 48 hours".
What to expect when you contact us
Email responses go out within a few hours during peak times, longer overnight. Live chat connects you to an agent immediately most of the time — queues happen during high-traffic periods but rarely last more than a few minutes.
We handle straightforward queries in one exchange. Verification requests, payment investigations and disputes take longer because they involve checks on our end and sometimes require documents from you.
Complaints and escalation
If you're not satisfied with how we've handled something, ask to escalate. Complaints go to a senior team member who wasn't involved in the original response. We'll acknowledge your complaint within 24 hours and give you a resolution timeline.
Unresolved disputes can be referred to the licensing authority — details are in our terms and conditions.
Responsible gambling support
Gambling should stay entertainment. If it stops feeling that way, free and confidential help is available through GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (free, 24/7).
BeGambleAware offers resources and self-assessment tools at begambleaware.org. GamStop provides free national self-exclusion across all licensed sites at gamstop.co.uk.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.